Our usability tester rating system allows our clients to rate the quality of the user experience feedback provided by our user testers. This encourages our UX testers to offer the most helpful usability testing feedback possible, i.e. a good combination of webcam, spoken and written user testing feedback.
An important point is that our clients are looking for critical user testing feedback. In other words, they do not want to learn that their site is great, they do want to learn where it is not great, where it can be improved, where and what the problems are, where it is really bad.

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