How to Enable Screen Recording on Catalina 10.15

If you are a Userlytics tester using a Mac operating system, due to Apple’s new Catalina update 10.15, you will be prompted to adjust your security settings before being able to share your screen through Userlytics’ Live Conversation tests or unmoderated tests. There are two separate recorders you will need to set your screen recording permissions for: the Desktop / Legacy recorder, which requires you to have downloaded the Userlytics Recorder application, and the new Web Recorder, which does not require you to download any applications or web extensions. In the following guide, we will be showing you exactly how to set these permissions so that you can take Userlytics usability tests without any issues.

Please note that these updates should be made prior to your test to avoid any delays when starting the session.

How to Allow Screen Recording on the Desktop / Legacy Recorder

Depending on whether you are taking a test with the Userlytics desktop / legacy recorder or the new web recorder, you will have to enable screen recording on different applications within your system preferences. Once inside your system preferences, go to “Security & Privacy” and click on the “Privacy” tab. You should arrive at the following screen:

If you are using the desktop / legacy recorder, which requires you to download the Userlytics Recorder application, make sure that “Userlytics Recorder” is enabled under the “Screen Recording” menu option. You will only have to do this once before the start of your first Userlytics test. Afterward, you will be able to keep taking usability tests without any problems.

How to Allow Screen Recording on Web Recorder

If you are using the new Userlytics Web Recorder for your usability test, once inside your system preferences, go to “Security & Privacy” and click on the “Privacy” tab. You should arrive at the following screen:

Because the new Web Recorder requires no download and will be accessed from within your web browser, in your system preferences, make sure that “Google Chrome” is enabled under the “Screen Recording” menu option. If you use any other compatible browser, make sure it is incorporated into the list of apps that have permission to record your screen. You will only have to do this once before the start of your first Userlytics test. Afterward, you will be able to keep taking usability tests without any problems.

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