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Most Frequently Asked Questions

Didn’t get your questions answered? Check the most frequently asked questions.

What is a starting point URL, and do I have to define one?

The “Starting Point URL” is the website, app or prototype your participant will immediately be pointed to when they begin a user experience study. The decision to include a Starting Point URL depends on whether you are conducting an unmoderated test or a moderated test, and what your test goals are.

If you are conducting an unmoderated study and would like to immediately point your participant to a URL at the beginning of the test, you will need to fill the starting point URL. When you place your URL in this field, the user will be sent to that location at the beginning of the test. However, if you would prefer to ask a few questions before directing the user to a site or app, toggle “Define Destination URL(s) inside the TestScript.” This will allow you to place your URL at a later task.

If you are conducting a moderated study, you do not need Starting Point URL. By default,“Define Destination URL(s) inside the TestScript” option will be toggled if you select “Live Conversation” as your test type. This is because our updated Live Conversations recorder allows you to direct your participant to your website, app, or prototype at any point during the session by clicking the “Share URL With Participant” button.

What languages do you support?

You can write your test instructions and questions in any language or alphabet. In addition, for formative studies, you can set the language of the recorder UI and participant landing pages into any of the following languages:

English
Spanish (Spain)
Spanish (Latam)
French
German
Italian
Danish
Dutch
Norwegian
Chinese (Traditional)
Chinese (Simplified)
Japanese
Korean
Estonian
Portuguese (Brazil)
Swedish
Polish
Turkish
Finnish
Russian

We can add additional languages upon request with a minimum 2 week lead time.

In addition, our AI based automatic transcription of video sessions, provided by Amazon Alexa, is available in the following languages:

Gulf Arabic
Modern Standard Arabic
Chinese Mandarin-Mainland
Dutch
Australian English
British English
Indian English
Irish English
Scottish English
US English
Welsh English
French
Canadian French
Farsi
German
Swiss German
Hebrew
Indian Hindi
Indonesian
Italian
Japanese
Korean
Malay
Portuguese
Brazilian Portuguese
Russian
Spanish
US Spanish
Tamil
Telugu
Turkish languages

When do I pay for the test credits?

If you have a DIY account, then you would pay for the credits when you go to launch the test, after you have fully setup the test.
If you have a Custom Project or Enterprise Plan, then you would purchase the credits upfront and they would be available in your account for when you are ready to run your upcoming test(s).

What does PII Protection mean?

This unique feature enables the blocking of screen recording during sensitive moments in the test journey, to protect personal identifiable information, while continuing to record the webcam view of the participant and their “think aloud” commentary.

How quickly are results received with unmoderated remote user testing?

If you are using your own usability test participants, it depends on how quickly they respond to your invitation. Our platform processing time takes between 1 to 5 minutes, so you can receive results extremely quickly.
When using the Userlytics Panel, with broad based demographics, after a thorough QA review of every user test video, results are available in as little as 24 hours, sometimes within hours.
For narrowly based demographic targets, it depends on the filters and behavioural screener used to set up the project, and thus how narrowly defined the target Persona is.

Are you GDPR Compliant? CCPA? ICO?

Yes, we are fully GDPR compliant, as well as registered in the ICO of the UK and fully CCPA compliant.

Can Userlytics manage user experience studies with persons with disabilities?

We are working on making the platform 100% accessible for testing of participants with disabilities.

If you are thinking of launching this type of study, please consult us first at operations@userlytics.com so we can assist you.

Are you certified under the EU-US Privacy Shield?

Yes. You can see our certification here

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Your websites, applications, mobile apps, prototypes, even competitor assets; optimize your customer journey, the user interface, and your users' experience.

Phone Contact

Phone Contact

USA & Canada: +1 888-809-0047;
UK: +44 20 3966 0575;
Germany: +49 800 001 0206;
France: +33 4 11 92 06 80;
Spain: +34 919 01 17 41

FAQ

FAQ Clients

Here you can find the most popular User and Usability Testing Questions. For example, what kind of User Testing does Userlytics do or What is prototype usability testing?