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Most Frequently Asked Questions
Didn’t get your questions answered? Check the most frequently asked questions.
If you have a DIY account, then you would pay for the credits when you go to launch the test, after you have fully setup the test.
If you have a Custom Project or Enterprise Plan, then you would purchase the credits upfront and they would be available in your account for when you are ready to run your upcoming test(s).
If you are using your own usability test participants, it depends on how quickly they respond to your invitation. Our platform processing time takes between 1 to 5 minutes, so you can receive results extremely quickly.
When using the Userlytics Panel, with broad based demographics, after a thorough QA review of every user test video, results are available in as little as 24 hours, sometimes within hours.
For narrowly based demographic targets, it depends on the filters and behavioural screener used to set up the project, and thus how narrowly defined the target Persona is.
Yes, we are fully GDPR compliant, as well as registered in the ICO of the UK and fully CCPA compliant.
We can manage payments in either US dollars or Euros, depending on your location, using a Credit Card. For Custom Projects or Annual Enterprise plans, wire transfers or PayPal may also be used.
You can write your test instructions and questions in any language or alphabet.
In addition, our system supports the automatic localization of our recorder UI and participant landing pages into the following languages:
We can add additional languages upon request with a minimum 2 week lead time.
In addition, our AI based automatic transcription of video sessions is available in the following languages:
This unique feature enables the blocking of screen recording during sensitive moments in the test journey, to protect personal identifiable information, while continuing to record the webcam view of the participant and their “think aloud” commentary.
Very easy and very similar to an unmoderated user experience test, the main difference is you have a scheduling tool where you define the availability of your moderator (unless you wish to have Userlytics moderate). Invited participants then confirm the specific date/time they will do the test and both the moderator and the participant receive reminders prior to the selected date/time.
One very cool and unique aspect of the Userlytics moderated testing platform (“Live Conversations”) is that participants do NOT need to download ANY application, extension or plug-in; the system is completely “in-browser” and 100% HTML based, so participant onboarding is extremely seamless and can take place within corporate firewalls!
Our cloud hosting providers are based in the US, Amazon Web Services (Virginia) and Linode (Texas).