These are brief comments you can add to specific timeline moments of a video, highlighting important events and comments, and can be leveraged in various ways:

  • · To share an aggregate list, that can be quickly browsed through, with each one hyperlinked to the relevant session and timeline moment, and;
  • · To download or share via a URL a specific clip, which can even be automatically “captioned” with the title of your annotation, and;
  • · To create and download or share via a URL a compilation of clips grouped by themes through the use of tags (highlight reels)

In order to create an annotation:

– Access your customer account in Userlytics

– Go to Completed or Open tests to locate the test you wish to annotate

– Select the Session you wish to annotate and click on the blue button Create Annotation

create annotations

– After you’ve clicked on the Create Annotation button, new options will appear.


When playing the video, typing in any of the Title, Description or tag fields will automatically “lock” the “Set Start” time, and saving the annotation will define the “Set End”. This avoids the need for stopping and restarting the video every time you wish to create an annotation, and allows you a much faster means of creating annotations.

Alternatively, you can simply click on the “Set Start” and “Set End” to mark the beginning of a video clip, introducing the relevant description and tags for that period.

Content and tags

In terms of content, the clips should be no longer than 2 minutes, ideally less than a minute, although this depends on your goals and how you plan to use the annotations clips or highlight reels.

The use of tags, either single tags or multiple tags, automatically allow you to create compilations of clips, based on the tags you use, by going to the “Highlight Reel” tab.


You can use tags that describe an issue or theme (“problems with login”, “unable to find search bar”, etc), and/or, as a means of identifying and sharing the clips in the moment when participants were engaged in specific tasks (“Task ABC”, “Task 3”, etc)

Saving Annotations

After saving the annotation the associated clip can be generated through the icon next to the edit icon, where you can decide if you want to have the Title of the annotation automatically superimposed on the clip as a caption, or not.

annotation saved

You will be notified as soon as the clip has been processed, and the icon will change to two icons that allow you to either download the clip (or highlight reel) or copy a URL to share the clip (or highlight reel) on the cloud.

Session Transcriptions

An alternative way to annotate is within the Session Transcription tab. This takes you to a screen where you can request a transcription (and also choose the language and accent) of selected video sessions.


You are notified as soon as the transcription is available, and you can then search the text fields, which are segmented by task/question, as well as browse through them, and click anywhere in the text to be taken directly to the relevant timeline moment

Once you have detected an interesting section to annotate, you can do so directly from the transcription area, and the annotation process works exactly the same as when you are in the video session area.

If you want to know more about transcriptions, please go to page.

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