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Most Frequently Asked Questions

Didn’t get your questions answered? Check the most frequently asked questions.

Where are your Servers located, and where is Data Stored & Processed?

Our cloud hosting providers are based in the US, Amazon Web Services (Virginia) and Linode (Texas).

I reside outside of the US. In which currency do I pay?

We can manage payments in either US dollars or Euros, depending on your location, using a Credit Card. For Custom Projects or Annual Enterprise plans, wire transfers or PayPal may also be used.

What does PII Protection mean?

This unique feature enables the blocking of screen recording during sensitive moments in the test journey, to protect personal identifiable information, while continuing to record the webcam view of the participant and their “think aloud” commentary.

Are you GDPR Compliant? CCPA? ICO?

Yes, we are fully GDPR compliant, as well as registered in the ICO of the UK and fully CCPA compliant.

What kind of User Testing does Userlytics do?

Both unmoderated as well as moderated (“Live Conversations”). Userlytics enables you to usability test the user experience of your websites and competitor websites, released and unreleased Mobile Apps, advertisements, and social media content, at all stages of the design and development process.
We capture the interaction, the verbal commentary of the participants and of the moderator if any, AND the participants themselves and their context through their webcam, in a picture-in-pìcture format, so you can be sure they are your target Persona.

Can I have Observers in my Moderated Usability Testing (“Live Conversations”)

Yes, you can have up to 5 observers in every session, who can watch and listen to the moderator and the participant as they go through the session

What are the browser requirements to use and access all functions of Userlytics?

We recommend using Microsoft Internet Explorer 8 or higher, Mozilla Firefox 4.x or higher, Apple Safari 4.x or higher, and Google Chrome 4.x or higher.

How quickly are results received with unmoderated remote user testing?

If you are using your own usability test participants, it depends on how quickly they respond to your invitation. Our platform processing time takes between 1 to 5 minutes, so you can receive results extremely quickly.
When using the Userlytics Panel, with broad based demographics, after a thorough QA review of every user test video, results are available in as little as 24 hours, sometimes within hours.
For narrowly based demographic targets, it depends on the filters and behavioural screener used to set up the project, and thus how narrowly defined the target Persona is.

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We can Also help with

Our Blog

Our Blog

Your websites, applications, mobile apps, prototypes, even competitor assets; optimize your customer journey, the user interface, and your users' experience.

Phone Contact

Phone Contact

USA & Canada: +1 888-809-0047; UK: +44 20 3966 0575; Germany: +49 30 3080 6525; France: +33 4 11 92 06 80; Spain: +34 919 49 05 00

FAQ

FAQ Clients

Here you can find the most popular User and Usability Testing Questions. For example, what kind of User Testing does Userlytics do or What is prototype usability testing?